How to fix Windows 10 personalized settings not responding
by Ryder Lund | Jun 25, 2019 | Bugs, Troubleshooting | 20 comments
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If after starting up Windows 10 you encounter a window in the top right corner saying “Personalized Settings (Not Responding)” and get stuck on a black screen, following this guide will help you fix it. You end up getting stuck on this black screen because Windows Explorer doesn’t start properly and so the desktop ends up loading very slowly, or not at all. This issue most often happens due to problems with updates.
Quick Jump:
Removing registry entries
The first thing to try is simply restarting your computer:
Sometimes just restarting Windows can get it to sort out whatever is wrong on its own. Here’s how to restart Windows properly while stuck on this screen:
If after restarting you still encounter the “Personalized Settings (Not Responding)” error, read on for more solutions.
As this error has to do with Windows Explorer, restarting it can fix it:
In order to do this, you’ll once again need to access the Windows Security screen:
Once Task Manager has opened, scroll down and search for Windows Explorer then right-click on it and then click on Restart. You can also click on Windows Explorer to highlight it and then click the Restart button on the bottom right.
Restarting Windows Explorer this way isn’t always enough, however. Sometimes you need to completely stop Windows Explorer and then start it again with administrator privileges. This can also be done from Task Manager:
If following these steps doesn’t work or the problem comes back after restarting, there’s still more you can try.
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Corrupted system files can cause this issue and running the SFC command can repair them:
You’ll need to open Command Prompt in order to do this. Normally you’d do this through the Windows start menu or Windows search, but as they will likely not be available for you, you’ll need to open Command Prompt from Task Manager. Here’s how:
Still no luck? There’s one more solution to try.
This issue can also be resolved by removing certain registry entries:
Sometimes registry entries can become corrupted after an update and deleting them allows Windows to regenerate properly working ones. As editing the registry can be risky, it’s recommended to back up the registry before making any changes.
The first entry involves updates to Windows Explorer and is usually the one that ends up causing the “Personalized Settings (Not Responding)” issue.
Here’s how to access and delete it:
You should now be able to access your desktop normally without an error message or black screen.
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If deleting the first entry doesn’t work, there’s another you can try deleting:
This entry is under the same Installed Components folder. Here’s how to access it from the beginning:
Hopefully you should now be able to log in to Windows with a working desktop. If you have any questions or comments, feel free to leave them below.
